FAQ &
CONTACT
What can we help you with?
Ordering
How do I place an order?
Fill your basket, head to checkout, pay with Shop Pay / Credit Card or Apple Pay. Done.
If you'd rather come visit us - we're located at Borough Market — no postage, and you get a great lunch out of it if you're hungry.
What payment methods do you take?
All major credit and debit cards, Google Pay, Apple Pay, Shop Pay and Klarna.
I haven't had an order confirmation. Did it go through?
Nine times out of ten it's sulking in your spam folder, or there's a small typo in the email address at checkout. Happens to the best of us. Email us your name and roughly when you ordered, and we'll find it, resend it, and fix the address on file.
How do I track my order?
Once your parcel leaves us, you'll get an email from the courier with a tracking link. We dispatch Monday to Friday — orders placed before 1pm go out the same day.
What's the cut-off for same-day dispatch?
1pm, Monday to Friday. Order before then and your parcel goes out that afternoon:
- Royal Mail Tracked 48 — with you in 2 working days
- FedEx Next Day — with you the next working day
Order after 1pm (or over the weekend) and it'll go out on the next working day.
How much is delivery, and when is it free?
Free on all UK orders over £35. Under that, standard rates apply at checkout.
Where do you deliver?
Everywhere in mainland UK. For Northern Ireland we have to send FedEx, which costs us £21 including packaging — so sadly free shipping doesn't stretch that far. Highlands and islands may also carry a surcharge, which you'll see at checkout before you pay.
Do you ship internationally?
Not routinely — customs and food paperwork make it tricky for a small team. That said, if you're desperate and abroad, email us at hello@meimeigoods.com and we'll see what we can do. No promises, but we're not heartless.
I've made a mistake on my order. Can I change or cancel it?
Get in touch as fast as you can. If it hasn't left us yet, we can almost always sort it. Once it's on a van, our powers end and we can only apologise and blame the courier.
Can I add a note or send an order as a gift?
Yes — there's a note box at checkout, and we'll never pop a price or invoice in the parcel. Tell us it's a gift and we'll pack it accordingly. For bigger gifting or corporate orders, email hello@meimeigoods.com and we'll look after you properly.
My parcel is lost, late or arrived in bits. Help?
Email us with your order number and a photo if anything's broken. We'll chase the courier, replace it, or refund you — whichever gets you back to dinner fastest. Please tell us within 14 days of delivery so we've got a leg to stand on with the courier.
What's your returns policy?
Because we sell food, we can't accept returns or exchanges on opened products — food safety rules, not us being difficult. If your order arrives damaged, incorrect or not up to scratch, tell us and we'll make it right. Unopened items can be returned within 30 days. Read the full returns policy →
My discount code didn't arrive / I forgot to use it.
Check your spam first. If it's genuinely vanished, email us and we'll send a fresh one. And if you forgot to apply it — keep it for next time, it won't expire.
Something I want is out of stock. When's it back?
We're a small team and some of this is still made in small batches, so shelves empty faster than we'd like. Sign up for back-in-stock alerts on the product page (or our SMS list) and you'll know the moment it lands — usually before we've finished labelling it.
products & ingredients
Who actually makes this stuff?
Our big sister, Chef Elizabeth Haigh (@the_modernchef on instagram)— better known to most as Auntie Liz. Every flavour profile has been developed by her, and tested through her award winning restaurant in Borough Market, then made properly in a larger kitchen here in the UK. Made by a chef, so you can cook like one.
How hot is hot?
Every product carries a chilli barometer on the label and the product page, so you know what you're walking into:
- Mild — flavour first, warmth second. Safe for the whole table.
- Medium — a proper glow. Where most of our range sits.
- Hot — you asked for it.
Little sister's honest advice: start with medium and work up. There's no prize for suffering.
What do I actually do with them?
Anything, really. That's rather the point — these aren't tied to one cuisine. Spoon house chilli sauce over eggs, fried rice or even British Fish 'n chips! Use the soy as marinades on chicken, tofu, aubergine, or anything headed for a pan. Drizzle hot honey on pizza, fried chicken or halloumi. Chilli oil loves any other bold ingreidents, e.g. try our black bean crunch on steak! Kaya (jam) goes on toast, into pastries, or straight off the spoon when nobody's looking.
More ideas over on our recipes page — and plenty more on Instagram @meimeigoods.
What's in them — and what isn't?
More flavour, less filler. We build on an avocado oil base, use natural ingredients, and make everything in the UK. No colours, no flavour enhancers, no shortcuts pretending to be depth.
Full ingredient lists are on every label and every product page. If something isn't clear, ask us — we'd rather check twice than have you guess.
Do your products contain allergens?
Allergens are listed in bold on every label and every product page, as UK law requires. Depending on the product, some contain gluten, soya, sulphites, shellfish, egg and dairy — our Kaya, for example, contains egg.
Important: the kitchen where our kaya and chilli oils are made also handles nuts, sesame, shellfish, gluten (wheat and barley), soya, egg and dairy. So there's a possibility of traces. If you have a serious allergy, please take that seriously — and email us at hello@meimeigoods.com if you want specifics on any one product.
Are any of them vegan or vegetarian?
Several are. Each product page states it clearly, so check there before you order e.g. Sambal Manis is vegan, as are all of our other products except Kaya, Honey, Sambal Tumis Belacan (Discontinued).
How should I store them, and how long do they last?
Unopened, everything is happy in a cupboard. Once opened, most of our sauces will last even longer if you have access to fridge space — the label on each product tells you exactly. The best-before date is printed on the cap or neck.
Two little sister notes: always use a clean, dry spoon (water is the enemy of a good chilli oil), and if the product looks more firm than usual after a spell in the fridge, it's fine — just let it sit out for ten minutes.
THE RESTAURANT
Where are you?
Mei Mei, Rochester Walk, Borough Market, London SE1 9AF. Look for the queue.
Do I need to book?
No — we're a Borough Market kitchen, so it's walk-up, sit-in or takeaway. No reservations, no table for two at 7:45, just turn up hungry.
We operate 6 days a week (Tue-Sun) and in addition we're open every Monday in December plus many bank holidays throughout the year. Please check out our google 'mei mei london' listing for further info.
When are you open?
Tuesday to Sunday, plus every Monday in December and most bank holidays. Our Google listing always has the live hours — check there before you travel.
Mondays: Only bank holidays & December
Tuesday: 10am-5pm
Wednesday: 10am-5pm
Thursday: 10am-5pm
Friday: 10am-5pm
Saturday: 9am-5pm
Sunday: 10am-4pm
Can I buy the sauces at the restaurant?
Yes, we aim to stock all products at the restaurant so if you are nearby, please drop in, say hello and stay for a bite.
Is Uncle Roger still working at the restaurant?
:) Haiyaaaaaa!
Wholesale & Stockists
Where can I buy you besides this website?
You'll find us in select delis across the country and on Ocado and at Selfridges, and at the restaurant 'Mei Mei' in Borough Market.
Do you supply wholesale?
We do — delis, farm shops, independents, butchers and department stores. Browse and order through our Faire shop, or email wholesale@meimeigoods.com and talk to a human.
Do you do own-label, collaborations or bespoke gifting?
Sometimes, and we're always interested. Email wholesale@meimeigoods.com with what you have in mind. One note: we don't hold an alcohol licence, so we can't build bundles that include alcohol.
Our Promises
You're a B Corp. What does that actually mean?
It means an independent non-profit (B Lab) has gone through the whole business — how we treat our people, our suppliers, our community and the planet — against a genuinely tough standard, and we're legally bound to weigh all of that alongside profit.
Any brand can call itself a good egg. The point of B Corp is that you don't have to take our word for it: our score is published on the B Corp directory for anyone to poke at.
Where do you make everything?
In the UK, in small batches. Flavours developed by a real chef, cooked here. Managed by a small and passionate team.
Is your packaging recyclable?
Our glass jars and bottles are widely recycled at kerbside — give them a rinse and pop the lid in too. Labels can go with the glass.
What else are you doing about your impact?
As a B Corp we're reassessed regularly, so it's a standing obligation rather than a one-off pledge. Current work spans packaging, sourcing and supplier standards. If you want detail on any of it, ask — we'll tell you straight.
Questions, feedback, love notes?
Still stuck? Pick the right door and you'll get a faster answer.
Orders & Customer Support Deliveries, products, something gone wrong. hello@meimeigoods.com
Wholesale & Stockists Want to stock us? Let's talk. wholesale@meimeigoods.com
Press & Partnerships Media, collaborations, big ideas - steele@meimei.uk
QUESTIONS,
FEEDBACK,
LOVE NOTES?
For sales and marketing, contact
hello@meimeigoods.com
